Real-time secure customer authentication through face-to-face, mobile, or web authentication to help you make better-informed onboarding decisions.

Establishing and authenticating a customer’s true identity through a digital authentication service presents opportunities to streamline customer interactions, ensuring secure onboarding, reduced risks and better customer experiences.

Face-to-face customer authentication

  • In-store client authentication
  • Retail store credit transaction authentication
  • In-store collection authentication

Proper customer identity and account authentication is becoming increasingly important in combatting identity fraud. The simple 2 step process requires a customer’s identity to be biometrically verified with Home affairs using a selfie image and creating a trusted profile linked to their account. Whenever biometric authentication is required in-store, a fresh selfie of the customer will be used for comparison against the trusted profile.

On the move authentication

  • Courier delivery authentication
  • Debit and Credit card delivery authentication
  • Any proof of delivery linked to identity

Accurately conducting customer authentication while on the move can be challenging, but the process is simplified through a digital authetication service. Using a mobile device with a fingerprint reader or capturing a selfie image that is compared with biometric identity details on record at Home Affairs will confirm the identity of a client in a matter of seconds. No more friendly fraud or manual identification required.

Online authentication

  • Access control and account resets
  • Age verification
  • Online purchase authentication

Accurately authenticating online customers through digital identity authetication systems is becoming increasingly important to discourage fraud, account theft, underage accessing of services, and to simplify account access.

Bitventure’s trusted profile service allows customers to quickly and reliably verify their identity without having to use additional delayed verification channels such as SMS, OTP’s and email.

First-time users are authenticated against the Home Affairs database to create their trusted profile. The trusted profile is then used for subsequent facial authentications.

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