Employ KBA verification processes to verify the identities and personal data of customers against a bureau knowledge base.

Manage your business ecosystem and deter fraudulent activity by utilising a knowledge based verification test for quick and easy customer authentication. This real-time KBA identity verification procedure minimises risks and increases customer confidence in your brand security.

How it works

Ask your customer, employee or supplier a series of dynamically generated knowledge based authentication questions.

Submit the answers to the knowledge base for an automatic verification test.

Instantly retrieve an authentication confidence score, confirming a pass or fail.

Key Benefits

Trust your customer
Avoid receiving false personal information from fraudsters.
Save time
Cut lengthy procedures short with real-time results.
Save money
Prevent fraudulent transactions and increase revenue.
Reduce errors
Receive accurate verification results from a global knowledge base.
Reduce paper use
Reduce the need for physical document handling.


Knowledge based verification can be used as a primary means of identity verification, or as step-up authentication. The procedure comprises a series of auto-generated KBA questions presented to a customer which confirms the customer’s identity and allows you to continue with the onboarding process in confidence.

Key Features

  • Instant real-time results
  • Fully API integratable
  • POPI Act compliant
  • Online access

Product Use Cases

  • Prevention of ID Fraud
  • Customer Onboarding
  • Recruitment Onboarding
  • Procurement Onboarding
  • FICA, RICA and KYC
  • AML Compliance Checks

Want to learn more about Knowledge-based Authentication?

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