Just like it is imperative to know the true identities of your customers, it is crucial to know your patients and scheme members. A similar process to eKYC (Electronic Know Your Customer), which are being deployed in banks, are being deployed in healthcare to ensure that medical aid schemes, healthcare centers and hospitals are interacting with low-risk individuals who are who they claim to be.

The Challenges

Paperwork-heavy procedures proved to be a waste of precious time – time in which healthcare-seeking individuals could have been assisted. Not only time-consuming, manual onboarding methods have also failed to ensure 100% accurate data capturing by employees. This resulted in a lack of proper protection against identity theft.

Identity criminals have been attempting to claim the identities of others by providing false identification and medical scheme information. This enabled them to receive private healthcare services illegally.

Optimised Onboarding

Currently, patients are being assisted and onboarded faster, from anywhere, and without the need to fill out paper forms, provide excessive information, or answer multiple questions. The process of onboarding has become a digital, automated procedure, which verifies patient data from the source. This is improving onboarding speed, accuracy, and security.

Additionally, the medical records of patients are now protected and accessed through biometric facial verification, allowing them to abandon password authentication that no longer proves to be sufficient in protecting their records from cybercriminals.,/p>

Safer Access Control

Biometric verification for access control is also being deployed for hospital staff entry/exit to replace PIN Pads. Through facial recognition software, staff now access the areas they need to without having to touch a surface at all, preventing the spread of viruses.

Faster ER Submissions

In emergency situations, specifically, where patients might be unable to communicate, digital patient verification and enrollment offers the solution to quick patient submissions. In this regard, digital verification provides a solution that the industry has been waiting for.

Are you ready to start preventing fraud through digital verification solutions?